Technology Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences Business Wire Jan 12, 2024 Infobip now integrates advanced analytics and generative AI within its rich SaaS portfolio to provide a comprehensive platform for digital…
Technology AI-Powered Upskilling: InMoment and Bright Elevate Customer Experience Business Wire Jan 10, 2024 InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning,…
Technology Calabrio Enhances Customer Experience With Wysdom AI Acquisition Business Wire Jan 10, 2024 Calabrio, announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This…
Technology Zuper and Freshworks Join Forces for Exceptional On-the-Go Customer Experiences Cision PRWeb Jan 5, 2024 Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, announced an integration with Freshworks…
Technology NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release Business Wire Dec 20, 2023 New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding…
Technology RaceTrac Boosts Customer Experience With HPE ProLiant Servers at 800+ Stations Business Wire Dec 18, 2023 RaceTrac deploys HPE ProLiant servers in every store to transform technology environment and optimize workloads across self-service gas pumps,…
Machine Learning Frederik Van OS Joins CustomerGauge as Director of Customer Experience Cision PRWeb Dec 16, 2023 Consumer Packaged Goods veteran set to join the #1 CPG Voice of Customer solution as head of CPG CX Solutions CustomerGauge, the leading Consumer…
Technology MaterialsZone Enables Further Innovation at Kafrit Group, Enhancing Products and Customer Experience PRNewswire Dec 14, 2023 MaterialsZone, the leading Materials Informatics platform for manufacturers' R&D teams, and Kafrit Group , a global masterbatches and compounds…
Technology Ty Chooses 8×8 XCaaS for Enhanced Customer Experiences and Employee Collaboration Business Wire Dec 13, 2023 Beanie Babies Manufacturer Improves Communications, Enhances Data and Insights, and Reduces Costs with 8x8’s Cloud Contact Center and Unified…
Technology Europcar Transforms Global Customer Experience with NICE CXone Business Wire Dec 13, 2023 Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud platform NICE announced that Europcar…