Customer Service

Leverages ASAPP's artificial intelligence (AI) platform Helps automate customer service operations and increase agent performance EY announces an…

The global pandemic is rewriting the rules of customer service. It has also disrupted the way we are going to move forward. The global leader in CRM,…

Leading global manufacturer looks to improve cost savings, operational efficiency, and speed to market with OpenText OpenText, announced SEEPEX, a…

Company Announces Appointment of Gerard Kleisterlee and Bob Dechant, CEO of ibex ibex announced the appointment of Gerard Kleisterlee, former…

New capabilities will assist customer service agents by analyzing service calls in real time Pegasystems Inc., the software company that crushes…

BlackLine SVP of global sales recognized for ability to scale sales and customer success organizations and expand global partner ecosystems…

 Cresta, the leading real-time intelligence platform for customer conversations, announced that John Donovan, former CEO of AT&T…

Based on its recent analysis of the North American Unified Communications and Collaboration (UCC) market, Frost & Sullivan recognizes Sangoma…

Investment Provides Capital and Expertise to Accelerate Growth CenterGate Capital, an Austin-based private equity investment firm, announced that…

Cresta Launches Real-Time Intelligence for Customer Service, announced the launch of Cresta for Customer Service, designed to enable customer care…