Customer Service

For years, electronics retailers have been providing tech support to better serve their customers and stand out from the ever-growing competition.…

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone  Five9, Inc., a leading cloud contact…

New Trade Group for Business Development and Strategic Partnership Professionals Brings Networking, Training, and Professional Development…

Artificial Intelligence has already become an integral part of many tasks in the workforce. Until now, it has been limited to functions like data…

Increased Customer Inquiries, Complex Issues And Demand For Greater Efficiencies Challenge Underprepared Remote Customer Service Teams — Kustomer,…

New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today’s increasing volumes of customer service inquiries…

New Cleveland Business Aims to Keep Community Connected During Social Distancing  Electronics repair shop uBreakiFix is now open at 696 Paul Huff…

New leadership hires underscore ThousandEyes’ commitment to customer success and product innovation ThousandEyes, the Internet and Cloud…

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market…

C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to…