NICE Showcases Strategies for Mastering a New World of Extraordinary Experiences for Customers and Employees

New ‘Experience Transformation’ Webinar Series Empowers Organizations to Improve Loyalty, Hyper-Personalize and Boost Brand Differentiation

NICE announced a new set of webinars to help organizations master Experience Transformation and create extraordinary customer and employee experiences for their business. The webinar series is packed with insights and best practices for increasing engagement and loyalty amongst customers and the workforce using analytics, automation, cloud, and workforce management. Attendees will benefit from strategies that can be swiftly implemented to hyper-personalize service, increase efficiency by accelerating the use of digital assistants, comprehensively address compliance and boost customer experiences via agent engagement.

NICE Showcases Strategies for Mastering a New World of Extraordinary Experiences for Customers and Employees.

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Featured customers and NICE experts will present an array of online events, including the following key webinars:

• February 6, 2020: “Using Journey Analytics to Predict Churn” by Matt Reading, VP, Customer Journey Solutions, and Troy Surdick, Manager, Product Management, NICE Nexidia.
• February 12, 2020: “3 Ways Agent Experience is Boosting Customer Experience” by Lori Bocklund, Founder and President, Strategic Contact, and Chris Bauserman, Vice President of Product Marketing, NICE inContact.
• February 13, 2020: Paul Chance, Sr. Product Marketing Manager, NICE, will discuss “10 WFM Best Practices to Help Run Your Contact Centers.”
• February 27, 2020: Kristie O’Donnell, Director of Solution Architecture, and Michele Carlson, Sr. Product Marketing Manager, NICE, will share “How Predictive Behavioral Routing Connects Customers with Hyper-Personalized Experiences.”
• March 3, 2020: “The New Age of AI Data-Modeling in Quality Management.” by Lauren Maschio, Sr. Product Marketing Manager, and Abby Monaco, Sr. Product Marketing Manager, NICE Nexidia.
• February 20, 2020: “Attended Automation: A True Digital Transformation and Beyond” by Wayne Butterfield, Director, EMEA Practice Lead – AI & Cognitive Automation & Innovation, ISG, and Omer Fuchs, Head of Business Development and Strategy, NICE Advanced Process Automation Solutions.
• March 26, 2020: Best Practices for Recording in the Contact Center ” by Todd Gould, Business Analyst, Fiserv, NICE User Group Board Member, and Pearl Lieberman, Head of Product Marketing, Multi-Channel Recording, NICE.

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Eran Liron, Executive Vice President, Marketing and Corporate Development, NICE, said, “Customer experience is the definitive factor for brand differentiation and loyalty. Our Experience Transformation webinars provide innovation-driven insights to help organizations differentiate with service. Attendees can swiftly implement the advanced best practices presented in these webinars, spanning analytics, automation, workforce management and cloud, driving value for customers, employees and businesses alike.”

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