Eccentex an industry leading Low-code development platform and Process Automation software company announcing the availability of Eccentex HyperAutomation Cloud at Genesys Xperience 23 event in Denver, Co.
Xperience 2023 is the customer experience event of the year. At Xperience, organizations will learn how Genesys is setting a new standard for using technology to bring human understanding to customer experience — delighting customers and empowering agents through experience orchestration.
Top AI ML News: Priceline Charts Businesswide Generative AI Deployments with Google Cloud
Eccentex Corporation is a Gold Sponsor for Xperience23 and introducing its new HyperAutomation Cloud offer that creates a new category in the Process Automation market.
“Our new HyperAutomation Cloud offer now bundles all capabilities of Eccentex’s native Low-code / No-code technology platform fully integrated with all Genesys products to provide all-in-one business automation capabilities to our valued customers that includes more than 20 new AI features and advanced process automation capabilities. With the help of Eccentex HyperAutomation Cloud, businesses can automate end-to-end customer journeys by dynamically managing cases, orchestrating tasks, automating business processes and workflows and resolve customer service requests quickly and easily.”– said Alex Stein CEO of Eccentex
The Xperience 23 event will show organizations how to delight customers, engage employees and differentiate their brand through personalized empathetic experiences, seamlessly delivered through continuous innovation on the Genesys Cloud CX platform.
Eccentex is a long-term AppFoundry partner of Genesys, and its HyperAutomation Cloud solution is tightly integrated with Genesys Cloud CX™ to enable Operational CRM, Dynamic Case Management and Advanced Process Automation capabilities. These add-on features to Genesys CCaaS jointly enable a true Customer360 view across all interactions inside the Genesys Omnichannel Desktop.
The world’s largest, most respected, and valuable businesses are using Genesys and its partners to solve the biggest problems in customer and employee experience.
Latest Insights: Leverage Artificial Intelligence Tools to Reduce Fraud and Friction for Customers
Eccentex is proud to offer ServiceJourney – as a fully configurable Premium App that is specially designed for Genesys Cloud CX users. This offer enables Genesys customers with advanced customer service automation features, such as Dynamic Case Management, Email and Process Automation, AI, Smart Knowledge Worker Assistance and more. ServiceJourney is a pre-packaged set of business applications that seamlessly integrated with Genesys Omnichannel Workspace.
Genesys provides a thriving global partner ecosystem that enables collaboration and co-innovation and embraces values and simplicity to deliver best-in-class products and services to its customers. Genesys and its partners are driving accelerated digital transformation for businesses across all sizes, industries and geographies.
AiThority: The 3 Building Blocks to Make AI Accessible
[To share your insights with us, please write to sghosh@martechseries.com]
Comments are closed.