NICE inContact CXone Receives Customer Experience Innovation Award from CUSTOMER Magazine

CXone honored for setting the standard in delivering world-class customer experiences across all channels for the second consecutive year

NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, was named as a 2019 Customer Experience Innovation Award winner by integrated media company TMC. The 2019 Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences across all channels, including social and other digital channels.

According to the latest NICE inContact CX Transformation Benchmark study, delighting customers hinges on the ability to create seamless digital-first omnichannel experiences. The study found that 91% of consumers expect effortless movement between channels, yet 73% give companies a poor rating in their ability to deliver. CXone supports businesses of all sizes as they look to create exceptional experiences across channels, for customers as well as agents.

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“Every organization is in the business of experience,” said Paul Jarman, NICE inContact CEO. “From delivering convenient and deeply personalized interactions for customers to effortless interfaces for agents, contact centers need to approach experience holistically and strategically. CXone, the most complete, unified and intelligent cloud contact center platform, helps businesses meet and exceed consumer expectations through the digital-first omnichannel experience they expect. This recognition from TMC is another demonstration of how contact centers can achieve positive business outcomes with CXone.”

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NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone now makes it possible for organizations of all sizes across the globe to reach more customers using voice and a vast range of digital channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience platform.

“C************** to NICE inContact for receiving a 2019 Customer Experience Innovation Award. NICE inContact CXone has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from NICE inContact in 2020 and beyond.”