Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…

The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever.  Companies have a staggering $3.7 trillion at risk…

PROG Holdings, the fintech holding company for Progressive Leasing, Vive Financial, Four Technologies, and Build, and Infosys, a global leader in…

The technology landscape, including cloud migration, omnichannel communication, digitization, AI, and voice bots, is reshaping how businesses engage…

Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative…

Introduction Lenovo developed Smart Avatar—a groundbreaking artificial intelligence solution—by combining their products, services, and customer care…

GMS presents a diversified business strategy to shift from legacy messaging provider to AI communications solutions partner, driven by customer…

Yellowbrick Chosen for Unrivaled Price-Performance, Scalability, Flexibility, and Rapid Analytics Yellowbrick Data, the leading Kubernetes-native…

Google Cloud's data analytics capabilities and AI /ML technologies will drive innovation and improve operational efficiency Admiral, a leading…

Anywhere365, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of…