Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, announced an integration with Freshworks Inc. in the Freshworks Marketplace to enhance customer relationships and experiences for businesses field service teams. Zuper will integrate directly with Freshdesk to allow for seamless data flow and sharing without the need to switch platforms.
The Freshworks Marketplace, powered by the Freshworks Neo platform, allows companies and developers to easily build and publish apps that integrate with the Freshworks suite of products to aid in customer and employee delight. With the integration now available on the Freshworks Marketplace, businesses using Freshworks will be able to take advantage of Zuper for their field service teams by modernizing operations, experiences, and bookings with increased operational efficiency. Zuper provides the most flexible, customizable, and scalable solution and integration with the industry’s leading customer support software.
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“At Freshworks, we are empowering businesses with the Freshworks Neo platform and enabling them to build integrations that help them scale their customer and employee experiences,” said Doug Farber, Senior VP of Channels and Alliances at Freshworks. “Our partnership with Zuper gives Freshdesk customers the ability to expand their support capabilities to best meet the needs of users out in the field delighting their customers.”
For fast-growing businesses with field service operations looking to empower their teams to operate efficiently and offer exceptional customer service at scale, Zuper’s integration with Freshworks streamlines workflows and business processes. It also makes it easier to communicate with customers. Specific capabilities of the integration include:
- Create work orders and service appointments on the go.
- Dispatch the right field technicians for each individual job.
- Monitor performance in the field.
- Provide field technicians with a 360-degree view of the customer and their needs.
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“Consistently delighting customers with exceptional service is the key to outperforming competitors today,” said Anand Subbaraj, CEO of Zuper. “At Zuper, we work to provide solutions that help businesses with field service teams achieve this goal, and the integration with Freshworks will provide greater visibility into customer interactions and data, leading to more streamlined care and support.”
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