Industry Perspectives

With the latest developments in mobile connectivity, the number of people using mobile apps and the number of uses for smartphones is increasing every…

Interpretations of what Artificial intelligence (AI) actually means can vary hugely depending on who you ask. But few would argue that AI has…

Deep analysis of the Big Data Analytics/matrix helps to gain the hidden benefit from the reports. Consumers are overwhelmed with offers for products…

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…

For the most part, people consider security breaches to be the fault of the technology put in place to prevent them. For the most part, people…

AI on Social Media may seem intimidating and enigmatic, but for marketers, it really points to one major opportunity: Data. Artificial Intelligence…

Content collaboration remains a relatively new process following the advent of cloud computing and storage. While for years, we have heard about…

Are your investments in Artificial Intelligence doomed from the start? The latest projections estimate that the market for Artificial Intelligence…

Modern marketers see the transformational possibilities being able to calculate new Marketing offers and decisions in real time brings to the customer…

Purchases, location, and actual customer behaviors are critically important for understanding and mapping the customer experience using the Customer…