Customer Service

Namely, the leading HR platform for mid-sized companies, shared details of its new approach to customer service and reported a significant increase in…

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…

Pendo's digital adoption solution enables mutual customers to drive faster returns on their investment in Dynamics 365 Pendo, a platform that…

Leading sales order and invoice automation platform makes significant investment in Europe and the UK Conexiom, the leading provider of sales…

Cisco's differentiated threat intelligence solution offers insights into the behaviors, patterns, and tendencies of threat actors for greater accuracy…

The COVID-19 pandemic was a disruptive force in the world of field service, where technicians travel around to provide service to customers on site.…

Subscription-based payment recovery start-up Gravy has raised $4.5 million in Series A funding in its most recent funding round and the first…

Harte Hanks, a leading global customer experience company, announced that it has been selected by Midea America Corp. (Midea) to implement a digital…

With over a decade of experience in tech and manufacturing industries, Lim’s promotion will see her leading the sales teams in Malaysia RS…

TransACT Communications has acquired App-Garden, a leader in K-12 transportation and operations administrative software. The App-Garden team has over…