Genesys

A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and…

Genesys, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner Magic…

Genesys, a leader in cloud customer experience orchestration, announced innovation that makes it possible for businesses to operationalize empathy for…

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution Zoom Video Communications, Inc. and…

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation…

New Integration Helps Cross-functional Teams Communicate and Collaborate, Reducing Customer and Employee Friction and Increasing Loyalty 8x8, Inc. a…

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys, a global cloud leader in…

Cresta, the leader in real-time intelligence for contact centers, announced the closing of its $80 million Series C financing round, giving the…

Genesys, a leader in cloud customer experience orchestration, and Thrive, the behavior change technology company founded by Arianna Huffington, are…

Bandwidth Inc., a leading global enterprise cloud communications company, announced an important step forward in the future of the enterprise contact…